“Cheryl, Thanks for your presentation to our group at Tuesday’s 2009 Will-South Cook County Golf Summit. A great topic presented very well and a nice opening exercise, too! I appreciate your schedule adjustments to help us on such a short notice — that was great!

Charles J. Szoke, Executive Director

Channahon Park District/Heritage Bluffs Public Golf Club

Cheryl, Thank you for presenting at our NCA meeting and sharing the new golf guide with all of the members. The tournament sounds SO exciting! How amazing that you and your company have partnered the way you are!!! Sometimes all the hard work pays off, don’t you think?

Thank you the putter for our NCA silent auction! It is a donation item that the hospitality community really gets excited about, and it will help us reach our goal and give us a base to continue to do our good works! I appreciate all you do to support the NCA – Thank you!

Sheryl Novak, President

National Concierge Association(NCA), Chicago Chapter

Our Director of Sales and Marketing said that we can have this linked by next week and he is very excited about this partnership!

Eddie Adair, General Manager

Marriott Chicago Midway
6520 South Cicero Avenue
Chicago, Illinois, 60638

“Your Customer Service class was very down to earth, personable, and interactive. I would highly recommend you to any business or group that needs a boost now and then … which is everyone!” Thanks, again!”

Scott Roudebush, Owner and Operator

Chesapeake Run Golf Club and
Chesapeake Golf Village

“Cheryl, Thanks for your presentation to our group at Tuesday’s 2009 Will-South Cook County Golf Summit. A great topic presented very well and a nice opening exercise, too! I appreciate your schedule adjustments to help us on such a short notice — that was great!

Charles J. Szoke, Executive Director

Channahon Park District/Heritage Bluffs Public Golf Club

“Cheryl, Thank you so much for being a March 2009 Affiliate presenter. I am so glad you were able to pass out your new guides and help everyone better understand what services you offer. I hope you felt it was great also. Thank you for helping the NCA Affiliate Program work! See you soon.

Gina Cresap, Event Sales Manager

ZED 451

Cheryl, Thank you for presenting at our NCA meeting and sharing the new golf guide with all of the members. The tournament sounds SO exciting! How amazing that you and your company have partnered the way you are!!! Sometimes all the hard work pays off, don’t you think?

Thank you the putter for our NCA silent auction! It is a donation item that the hospitality community really gets excited about, and it will help us reach our goal and give us a base to continue to do our good works! I appreciate all you do to support the NCA – Thank you!

Sheryl Novak, President

National Concierge Association(NCA), Chicago Chapter

Our Director of Sales and Marketing said that we can have this linked by next week and he is very excited about this partnership!

Eddie Adair, General Manager

Marriott Chicago Midway
6520 South Cicero Avenue
Chicago, Illinois, 60638

Hi, Cheryl! Your golf guide once again came to our rescue! As you know, guests of the Hotel Monaco Chicago, like other hotels, enjoy the game of golf. For any concierge, challenges occur daily however, the greatest are the requests that must be fulfilled on short notice especially when a guest has an unexpected change of plans. Such an occurrence took place when one of our guests had an opportunity to play a game of golf due to the cancellation of a meeting. He wanted to play 18 holes at a course that had been recommended by a colleague; however, distance from the hotel to the course would incur transportation costs that exceeded his budget.

Golf Now! Chicago guides were available to provide accurate and timely information for me and our guest. The selected course was closer to the hotel which allowed sufficient time for our guest to play all 18 holes and keep transportation costs well within his budget. The course amenities exceeded his expectations and those of the one recommended.

Golf Now! Chicago has and will remain our #1 resource for golf course information and events in the region.

Sylvia Rollins, Chef Concierge

Hotel Monaco

Cheryl, Congratulations on your latest publication received via the mail this morning. I would like to nominate you to join the International Press Club of Chicago. Dues are only $50. In fact, you would be a GREAT board member.

Harry Lepinske, President

International Press Club of Chicago

Hi Cheryl! I’m sorry I missed you at the golf show! Yes, I saw the golf guide – it’s terrific. The photo on the cover you used actually has a personal meaning as my parents are two of the people in the crowd! Yes, I would love to attend and speak at your May 7th meeting. Just keep me posted as to the details when you have location confirmed but it’s in my calendar! Thanks Cheryl. Look forward to seeing you then.

Kelly Hyne
Vice President, LPGA Properties

Kelly Hyne
Vice President, LPGA Properties

Cheryl, The 2009 Guide looks phenomenal! Best yet!

Pete Doherty, President

Doherty Images

Cheryl, Is there anyway we can get more golf guides for the Golf Center? We are all out already. Thanks!

Alexander Kutanovski, Attorney

HODGES & DAVIS, P.C.

Hello Cheryl, It was great seeing you again Tuesday night at the NCA event. As promised I went to our Visitor Center to check to see if we had any Golf Now! Chicago guides and we do not. So if you would like to send me some for distribution in our Visitor Center I will see to it that they are displayed. Have a great rest of your day!

Scott Devermann
Sales & Marketing Manager

Oak Park Area Convention & Visitors Bureau

Hi Cheryl, I just wanted to say thanks breakfast, the check, and the golf passes. That was very nice of you. I really enjoyed writing the pieces for Golf Now! Chicago and I’m happy to be a part of something so successful. If you need anything done in the future please let me know…even if I’m in Europe.

Eric Peschke, Professional Caddie

Ladies European Tour

“Cheryl, I’d love to get some of your golf guides to include with our resident welcome packets. Since we are so close to Water Tower Place, maybe we could get them at the same time. I hope to see you soon! Thanks.”

Fred Eberle, Concierge/Assistant Property Manager

The Palmolive Building

“Hi Cheryl! Thanks for your information. I order brochures for two welcome centers here on I-65 in southern Indiana. This is the first rest stop on I-65 when people come into our state. We see over 1.25 “MILLION” people a year!! Is there any way you could send me at least 4 boxes?? I doubt that even 4 will be enough but it will get me started and I could maybe order more when I need them? Thanks.”

Mike – Facilities Manager

Henryville Welcome Centers

“Hi, Cheryl, How have you been? Can you believe we’re running out of your magazines…again!?! They go like hot cakes around here! Not sure if you have any more to spare this winter. It’s certainly not our peak season, so we can wait. But, if you have an extra case lying around, it would be appreciated. Thank you!”

Larissa Magajne, Director of Sales

The Glen Club

“Cheryl, thank you for your help with the great golf course recommendations for our guests staying at the hotel this weekend. They ended up playing Cantigny, as the tee times worked out best with their schedules. They came back to the desk and said the course was ‘awesome’ and they were absolutely blown away by it! So thank you again for your help and recommendations. It was very much appreciated!”

Mitchell Noyes, Concierge

Hotel InterContinental

“Cheryl, I’d love to get some of your golf guides to include with our resident welcome packets. Since we are so close to Water Tower Place, maybe we could get them at the same time. I hope to see you soon! Thanks.”

Fred Eberle, Concierge/Assistant Property Manager

The Palmolive Building

“Cheryl, we are out of your golf guides again! The guide is such a useful resource for us to give to our guests staying at the Fairmont Hotel. Guest will come up to our desk requesting information, see the golf guide displayed, and ask us for a copy. Thank you again for providing Golf Now! Chicago to us. You have made our jobs a lot easier.”

Gail Walker, Concierge

Fairmont Hotel

“Thanks for a great day of golf yesterday! The outing was a lot of fun! I also really enjoyed meeting you. Golf Now! Chicago is a very useful tool for golfers of every skill level. I spoke to my father-in-law last night (he is on a two-week Arizona golf vacation) and told him what organization I played with. He immediately recognized the magazine. Keep up the good work!”

Walter L. West III, Publisher

KEY Magazine

“Hi Cheryl: I have good news and not so good news … You are a MAJOR hit on the tollway! We literally are giving your golf guide to people as we are stocking the racks. This is also happening at I-94. But …. (Now the not so good news), we have enough for the 4th of July weekend, but after that we will be out again! Please advise when we can get more of your guides. Thanks!”

Susan Allen, Information Distribution Coordinator

LaPorte County Convention & Visitors Bureau

“Cheryl, thank you so much for the golf guides! Golf may be one of the subjects we get the most requests on. I am looking forward to learning more about it and your company — although I must admit I’ve only gotten as far as mini-golf!” Thanks again.”

Javier Alvarez, Concierge Supervisor

Water Tower Place

Cheryl, wanted to let you know how much we appreciate your golf guide. Golf Now! Chicago is the most useful tool for our hotel guests who are golfers. We often send out copies of the guide to guests prior to their arrival so that they can get a sense for the numerous courses and facilities that our beautiful state has to offer. More importantly, it provides distance from the downtown hotels as well as pro shop and course amenities. This information has become extremely vital to our guests who are traveling on business with the hopes of including a round of golf. Thanks again for providing this invaluable resource.

Sylvia Rollins, Chef Concierge

Hotel Monaco
Vice President, Chicago Hotel Concierge Association

“Hi, Cheryl, I received the display stands today and the boxes of golf guides. Thanks so much for sending them. I am distributing them at our LaSalle Bank Building and will also distribute them at 190 S. LaSalle, 175 W. Jackson, 440 S. LaSalle and 150 N. Michigan. Thanks again for sending and have a great week!

Mary Eileen Rohan, Concierge. LaSalle Bank

Corporate Concierge Services

“Cheryl, thank you so much for taking such a personal interest in Eaglewood Resort & Spa. It is so refreshing to work with someone who is truly passionate about what they do for a living. You just glow the more and more you talk about your product and services and the relationships you have built over the years. Thanks for sharing with me! I look forward to seeing the golf pictures and will be sure to give you a call as soon as I receive them.”

Julie Berry, Director of Sales & Marketing

Eaglewood Resort & Spa

“Thanks so much for playing, Cheryl, and for covering the Bolingbrook Golf Club and the celebrity event in Golf Now! Chicago.”

Kristin Schaner, Director of Public Relations

KemperSports

“Cheryl, you are a treasure! Outstanding thanks for all and in particular for the golf guest passes, soon to be put to great use. You add a great deal to our concierge world”.

Stephanie Leese, Assistant Chef Concierge

Talbott Hotel Chicago
Past President, Chicago Hotel Concierge Association

Cheryl, Wanted to let you know we have decided with The Glen Club for golf and dinner. We will be signing their contracts this week. Thanks again for your input.

Jamie L. King
Manager of Special Events & Incentives

PowerPlay Strategies

Cheryl, Spoke to the meeting planner the day you called me and then we had contract/proposal to her by 10:00 am the following morning. Thanks for the outing lead. I will find out from my sales coordinator where we are at in the process.

Brian Dutler, General Manager

PGA Professional
Ruffled Feathers Golf Club

Ms. King: Cheryl is a “pro” at golf, so I’m glad she is able to assist with your golf request. If I can help with anything else, please let me know. Regards, Jon

Jon Winke, Chef Concierge

The Ritz-Carlton Hotel

Cheryl, I wanted to let you know that I resigned at the Conrad and have started a position at a new hotel company, Elysian. It will be a 5 Star hotel opening in mid-July on the corner of Rush and Walton. I am building a completely new Concierge Department and plan to deliver the highest level of service possible. I’m reaching out to all the vendors I’ve worked with over the years to ensure we can count on your support with the special needs we’re likely to require. I also want you to have my updated information (see below). I don’t know how many golfers we’ll get, but I would suspect a lot more than when I was with Conrad. You’ve always been very supportive and I look forward to continuing to work with you.

Peter Strandquist, Chef Concierge

ELYSIAN

Dear Mark and Cheryl, Thank you both so much for all of your support this year and over the years for the FUTURES Tour Event. There are few that wear so many hats – volunteers, housing host, sponsor and participant. It means a lot to have your friendship and support.

Carol Jo Fremouw

Director of Events
FMG Events

Cheryl, Thank you for the business! It was a pleasure hosting your group and I hope your ladies group takes advantage of our $29 18-hole Thursday rate. Ladies Day has proved to be a huge success and I am not sure if the management company will hold that rate over to 2010, so come see us again this year! For next year, with the hotel stay, Sabra will be able to take care of you on this. She has great contacts with all the local hotels and can customize a package for you!

Rick Reid
General Manager/PGA Professional

Blackthorn Golf Club

Hi Cheryl! Thanks again for the opportunity to speak about the 2009 Solheim Cup at last night’s CHCA meeting. I hope all the members were able to take away some insight about the event, with one lucky individual receiving complimentary tickets to see The Solheim Cup in person!

Marcus Fischer
Sales Director – 2009 Solheim Cup

Rich Harvest Farms

Hi Cheryl! Since I consider you the Golf Expert, I have a guest who needs to rent golf clubs (he’s playing at Naperville CC). Do you know of anyone who I can rent them from? He needs them on 7-28 only. He is right handed, no other special needs. If you have a contact for me, that would be great!

Catherine Davids, Chef Concierge

Hotel Sax Chicago

Dear, dear Cheryl …You were so kind to play hostess to Sylvia and me and arranging a most complete golf lesson with Rick was over the top! Not sure how to thank you – but for starters let me say THANK YOU! The day was absolutely perfect and as exhausted as I was when I got home I practiced my putting in my living room. Please let Rick know how terrific a teacher he is … my putting for sure has improved 100% !!!!! And I can’t wait to go to the driving range. I wish you the best always and look forward to working with you Cheryl.

Jackie Berry, Concierge

Hotel Sofitel, Chicago

Hi Cheryl! Thanks again for the opportunity to speak about the 2009 Solheim Cup at last night’s CHCA meeting. I hope all the members were able to take away some insight about the event, with one lucky individual receiving complimentary tickets to see The Solheim Cup in person!

Marcus Fischer
Sales Director – 2009 Solheim Cup

Rich Harvest Farms

“Cheryl, Thank you so much for inviting me to the girls’ golf weekend … it was so much fun! Thanks for all of your efforts in organizing “20 ladies”. Have a great holiday weekend.”

Anne Van Keppel, Sales & Marketing – Athletic Department

Valparaiso University

“Hi Cheryl — Just a little note to thank you again for the fun time in Michigan. You did a great job!”

Geri McGill

Cheryl,

Are you kidding? Thank us? THANK YOU!
We had such a great time at the event last Thursday. The whole event was first class. From the time we were picked up, we were treated to a first class outing. The course is in great condition and the staff was warm and welcoming. I will definitely recommend White Hawk to our customers. Thanks for all your help putting this together and giving us a little mental health break from the craziness of hospitality. Please call me any time if I can help you with anything. Stay in touch either way. Hopefully, we can get out for 18 together next time. Have a great weekend.

Warm regards,

Peter Strandquist
Chef Concierge, Member Les Clefs d’Or

Conrad Chicago

Bonjour Cheryl.

Thank you so much for putting together one of the best Concierge Events of the season! It has been so long since I picked up a golf club I wasn’t sure I would remember what to do with it. But alas, it’s like riding a bike … well maybe a bit more challenging. The course was beautiful and what a great spot to suggest for our guests!
Again, thanks for previous golfing suggestions! My guest so loved The Glen Club. I am looking forward to a fabulous new golfing adventure – thanks for helping me get started again.

Warm regards,

Jackie Berry, Concierge

Sofitel Chicago Water Tower

Cheryl, just wanted to thank you for the opportunity to work with you on the golf outing. I am always impressed by your attention to detail and the way you handle yourself on a most professional level. I think it was a great outing and everyone I talked with had a great time. If I can help you in the future please call me.

Mickey Fisher

Mickey Fisher & Associates

Cheryl,
I want to say thanks for such a great day – I had such a good time and the guys were great. Maybe next year I will even swing a club.

Kathy McClanathan, Chef Concierge

Palmer House Hilton Hotel
President of the CHCA

Cheryl,

Thanks so much for having us out today. You certainly have my recommendation for future events.

Richard Jablonski

O’Sullivan & Associates
Event Coordinators

Dear Cheryl,

Thank you so much for a wonderful day. My daughter and I are still talking about it. We had such a great time. I will enthusiastically recommend White Hawk to our guests, especially for group outings. Cheryl, you are a very gracious host, and if I can do anything for you on my end beyond recommending your services please let me know. I hope to talk to you soon!

Regards,

Lisa Treacy, Chef Concierge

Westin Chicago River North

“Hi Cheryl, I met with Andy Carr and as a result the Accenture CIO Golf outing will be June 20th at Eaglewood Resort & Spa. I want to thank you for your expertise and all your recommendations. Have a great summer.”

Beth A. Foley, CIO

Accenture

“Hello Cheryl — Recently you sent me a website for golf courses. I am finding it difficult to determine which courses would work for my group. We will be at the Ritz-Carlton in Chicago on Aug. 3-6, 2008. Our group usually goes to more resort locations with on-site golf courses, so I am a little at a loss how to work with golf and a city location. The usual arrangement for our Annual Tournament includes a half day, box lunches and quick turn around of scoring for awards at a dinner that same night. Could you give me a call or send me a listing of the appropriate courses I might consider. I will also need to consider transportation. I look forward to talking with you.”

Mary Ann Schilling, Associate Director

SMART

“The Concierge Golf Classic outing was the best time! My brother, Matt, Mike and I had an incredible time playing together. The only thing comparable was my bachelor party. They are what great people are made of! We had so much “stooge” fun! It was one laugh after another! I am interested in contributing to next year’s outing and can’t wait to watch this event grow from year to year! Thanks again! Nicely done, Cheryl.”

Vincent Stachovic, Chef Concierge

Fairmont Hotel Chicago

“Thank you for a great outing! I really enjoyed meeting many of your hospitality friends. You do a wonderful job in creating and executing golf outings. Let’s do it again next year with the same enthusiasm.”

Trent Richards, Director of Sales & Marketing

Chalet Hills Golf Club

“Cheryl, great event yesterday. I had a great time! The course was fun, challenging and in great shape. Berto and Kirk had a great time also. Thanks again for having us and count me in for next year.”

Terry M. Keating, Senior Vice President

Hovde Financial

“Outstanding thanks for a beautiful experience out at Chalet Hills. It is gorgeous! Also, it was truly rewarding to see you in action. The respect and professionalism granted to you by the golf pros and tonight’s attendees are apparent. We are so fortunate to have you in our world. Your extra-special generosity is most appreciated. Kind thanks again.”

Stephanie Leese, Assistant Chef Concierge

Talbott Hotel Chicago
Past President, Chicago Hotel Concierge Association

“My brother and I had a great time at your golf outing this past week… Great course and perfect twosome you paired us with. We had a BLAST!”

Matt Lyons

Mulligan Golf Marketing

“The Concierge Outing at Chalet Hills was a great event! Golf is a great way to network with both concierges and with our vendors. It is always good to have a change of scenery when renewing contacts or simply strengthening relationships with those we already know. For a change of scenery, we could hardly improved on Chalet Hills. That is one of the most beautiful courses that I have ever played. The competition on the holes was a nice touch… but next time I would like to win one!! Thanks for having us out, Cheryl. I look forward to the next time we get to go out and play.”

Jeff List, Concierge

Chicago City Centre Hotel
Member, Chicago Hotel Concierge Association
Member, Les Clefs d’Or

“Cheryl, thank you very much for your willingness and leadership to drive this alumni golf outing! Let’s plan a bit earlier next year and increase alumni and employee involvement. Thanks, again!”

Mark C. Anderson, Partner

Accenture

“Cheryl, just wanted to thank you again for such a wonderful outing you and your staff put on. I truly enjoyed myself and met some wonderful people and contacts. Thank you! Also, Mr. Robinson from CARS talked to me at the golf course and we are getting together to do the jotters. Thanks for passing that on to him. I am very grateful!”

Sumer Rex

Go Promotions

“Cheryl, just wanted to send a quick note to say thanks! Our foursome had a blast at the outing at Old Oak. We are already looking forward to next year!”

Thomas L. McKernan

Thomas L. McKernan

“Thanks again for an enjoyable outing! We’ll have to get the word out to the alums we know. Once you have a date set, let us know.”

Randy Harris

Accenture Alumnus

“Cheryl, thanks for coordinating our golf and dinner event at Whittaker Woods, As always, you do an excellent job!”

Larry A. Mlynarcik, President/CEO

Custom Data Services, Inc.

“Cheryl, just wanted to thank you again for such a wonderful outing you and your staff put on. I truly enjoyed myself and met some wonderful people and contacts. Thank you! Also, Mr. Robinson from CARS talked to me at the golf course and we are getting together to do the jotters. Thanks for passing that on to him. I am very grateful!”

Sumer Rex

Go Promotions

“Hi, Kate – just wanted to forward you this information, as promised … as I am a member of the National Concierge Association in Chicago, along with Cheryl Justak of Golf Club Masters, Inc. Cheryl may be able to help you with your golf planning for your 40 or so guests on September 16. Please feel free to contact her, and let her know I referred you.”

Nicole Salerno, Director of Sales & Catering

Cabaret Cocktail Boutique
Sangria! Restaurant and Tapas Bar
Tokyo 21

“Hi, Cheryl – Verne Thomas, the concierge at the Radisson Hotel & Suites Chicago gave me your email as a contact for information on golf courses. I have a group in this summer and some of them would like to play golf. They are departing via O’Hare and would like to play the last day they are here before leaving for the airport. Can you recommend any courses?”

Carol Russo, Midwest Regional Sales Support Rep

Caterpillar